![]() You will have to consult with the manufacturer of your router on accessing your router. Disable any firewall built into your router or an external hardware firewall if you are using one.Try disabling any local firewall, such as one found in Windows or any other security program you may have installed.An external firewall such as one found in routers.A local firewall, including firewalls that can be found within some anti-virus programs.This could be caused by a number of the below: My firewall is blocking Xara from activating To Fix: Please see this article which explains the steps involved. Xara uses IE protocols to connect to the internet regardless of what browser you have set as default, and would be affected if the security settings are too high. This means either something is blocking Xara's connection to the activation servers, such as an anti-virus program, or your Internet Explorer settings are misconfigured. If you believe the email address is correct, please contact support here with your serial number, they will be able to check what email address it is registered to. In the majority of cases this is simply a typo in the email address. This error code means the email address you have entered doesn't match the email address the serial number is registered to. If you believe this is incorrect, you can contact the Magix sales team here. You can see what program you should be downloading next to the serial number in the Service Center. To fix: Simply download the correct version for your serial number. For example if you enter a Web Designer serial number into Designer Pro. This error code means the serial number is correct but it is being entered into the wrong program. I'm getting an error code while trying to activate Generally it's better to highlight your serial number, copy (Ctrl + C) and paste (Ctrl + V) so there are no mistakes, including the P2 or P3 part. Please ensure there are no typos in the serial number if you have entered it manually.If you are unsure, you can log into the Service Center and see all your registered products and their serial numbers. Please ensure you have downloaded the correct version of your program for your serial number.This is especially applicable for versions up to 10. You have entered your serial number into the wrong program.The red cross is not changing to a green check Below we list some possible causes and suggested solutions:
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